Upcoming service downtime Wed 17 Aug and Sun 28 Aug

We have received a network maintenance notification from our internet service provider that will affect the availability of the Naview service on Wednesday 17 Aug 2011:

In order to continue providing our same high level of service we will be migrating our core routers to the new datacenter.

MAINTENANCE WINDOW: Wednesday 17th August 2011 11:00PM -> 18/Aug/2011 5:00AM AEST
EXPECTED OUTAGE/DOWNTIME: Multiple periods of complete loss of connectivity lasting up to 30 minutes each.  Though we have planned for much shorter periods.
REASON FOR MAINTENANCE: Physical migration of our redundant core routers the new facility. One router will be migrated at a time so as to minimise downtime to our network, with only small outages expected while connectivity is failed over between the routers.
SERVICES IMPACTED: During the maintenance window your hosting service may not be accessible from the internet.
OTHER NOTES: During this time, our Support Desk will be available should you still need to liaise with our Support staff.

The maintenance window in other timezones (courtesy TimeAndDate.com):

  • Los Angeles (GMT-8): Wed 6am – 12pm
  • New York (GMT-5): Wed 9am – 3pm
  • London (GMT): Wed 2pm – 8pm
  • Melbourne (GMT+11): Wed 11pm – Thu 5am

We apologise for the inconvenience.

Update: We have been informed of further potential downtime on Sunday 28 August from 11pm to 3am AEST.

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